Refund Policy

Last updated: January 1, 2026

At Finteezy, we want you to be completely satisfied with your IPTV subscription. This Refund Policy explains the circumstances under which refunds are available, the process for requesting one, and applicable exceptions.

1. General Policy -- No Refunds After Activation

All subscription purchases are final once an account has been activated. Because our Service provides immediate access to digital streaming content upon payment, we are unable to offer refunds after your account credentials have been delivered and activated. This policy is consistent with standard practices for digital subscription services and is compliant with applicable consumer protection laws in Spain.

We strongly encourage you to take advantage of our Try 1 Month before purchasing a paid subscription.

2. Eligible Exceptions

2.1 Extended Service Outage

If Finteezy experiences a verified service outage affecting your account for more than 72 consecutive hours, you may be eligible for a pro-rata credit applied to your next billing period. The outage must be confirmed on our end. Credit requests must be submitted within 14 days of resolution.

2.2 Duplicate Charge

If you were charged more than once for the same plan due to a technical error, you are entitled to a full refund of the duplicate charge(s). Proof may be required. Refunds processed within 5-10 business days.

3. Non-Eligible Situations

  • You changed your mind after purchasing.
  • You purchased the wrong plan.
  • You experienced issues with your own internet connection or device.
  • Your account was suspended due to Terms of Service violations.
  • You forgot about or did not use your subscription.
  • Content libraries or channel availability changed.

4. How to Request a Refund

  1. Email [email protected] with subject: Refund Request -- [Your Account Email]
  2. Include: full name, account email, date of purchase, description of issue, payment reference.
  3. Requests must be submitted within 7 days of the qualifying event.
  4. Our team will review and respond within 3 business days.

Do you offer a low-risk way to try the service?

Yes — our Try 1 Month plan gives you a full month for just €7.99, so you can evaluate the service without committing long-term.

6. Refund Processing

Approved refunds are returned to the original payment method within 5-10 business days. Finteezy is not responsible for delays caused by financial institutions.

7. Chargebacks

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension and may be disputed.

8. Changes to This Policy

We may modify this policy at any time. Changes will be posted at https://finteezy.com/refund.html.

9. Contact

Email: [email protected]
Website: https://finteezy.com